I am an experienced digital media strategist with a demonstrated expertise in optimizing the user experience of online interactions through a user-centered approach to interaction design.
I have worked independently (since 2007) for the Nielsen Norman Group, one of the world’s most respected user experience consultancies—as a UX researcher and author—producing comprehensive research reports on a variety of intranet-related topics including: best practices in intranet design, mobile usability, and the use of social tools inside the enterprise.
I spent more than a decade on the front lines of client engagement, applying my interaction design and digital strategy skills to help client organizations refine their business goals, understand user motivations, identify and design features, functionality and content, all in an effort to create the best possible online user experience. My client roster ranged from household brand names including Gillette, KISS 108, and the Boston Red Sox, to mission-driven non-profit organizations such as Oxfam America.
I am a trusted advisor and effective team leader, able to understand business goals and translate them into projects that are completed on time, within budget, and to the great satisfaction of stakeholders and team members alike.
I completed my first website project (BroadwayInBoston.com) in 1996. I came to work on digital projects at the same time the commercial Internet was just beginning to take root and have continued to evolve my skills and interests as the technology landscape has evolved. For over a decade I have split my time between journalism projects and digital strategy consulting.
Please see my LinkedIn profile for more details about my work experience.
And contact me if you need someone with my skills and experience to work on a digital project.